Feedback Systems to
Manage and Analyse Voice of Customer

Metriq gathers, analyses and manages customer feedback; in particular, verbatim comments and opinions.

You get fast and easy access to this insight through online dashboard reporting, so that you can understand and take action on this valuable 'Voice of Customer' feedback.

At the heart of this service is our Feedback-Ferret technology – fast, scalable technology to extract topics, themes and sentiments from unstructured text. Feedback-Ferret enables you to discover new insights from what your customers are saying.

Metriq customer feedback systems are quick, easy and low cost to implement.

Get the customer insight you need to deliver great customer experience. Build long-lasting emotional customer loyalty to your brands and organisation.